FAQS
Sleepy Guides FAQs
How do I buy an Online E-Program?
Just select the age group that applies best to you, select buy now and follow the directions provided. You will receive an email after your purchase with a confirmation email which will include a download link from the The Midwife Mumma.
Is this guaranteed to work?
There is no way to guarantee that our programs or consultations will be effective. Each individual baby or toddler is different and there are many external factors that have an effect on the results from our programs. You got this!
What if my baby is sick?
Before starting our programs, we highly recommend seeing your GP for medical approval before commencing our programs. If your baby or toddler has or presents symptoms of a medical condition it is the responsibility of the parent/primary carer to seek professional medical advice to see if sleep training is suitable for your baby/child.
How Long does Sleep Training take?
For best results it is recommended to follow a 21 day sleep program.
What if I don't like to hear by baby crying?
When a baby cries it is their way of trying to communicate and express their feelings. When sleep training a baby, you may experience peak more than usual crying periods during periods of change and this is normal. Always work within your comfort zone and if your baby is crying and you're feeling uncomfortable, please comfort and reassuring your baby by picking them up and giving them a cuddle. We do not use the cry it out (CIO) approach. This is based upon allowing a baby to cry for extended periods of time without providing hands on reassurance. Sleep School encourages parents to listen to the type of cry your baby is making and then wait and respond accordingly. Our proven methods work when you wait, assist and support your baby through our settling techniques. Unfortunately, there is always going to be crying, as this is your baby's way of teaching them-self to self-settle.
CIO and do we implement it?
We have super gentle techniques that allow you to work at your own pace and within your own parenting style with a hands on approach.
Do you wake a sleeping baby?
All babies/toddlers are different and need different sleep needs. If they are at risk of having to much day sleep and this affects their night it will mean that feeds are being missed so it might be a recommendation you discuss with your team. As they move through different ages we need to adjust. Luckily we are a one stop shop and have the feeding really covered as Amelia is a qualified sleep, lactation consultant and midwife.
My baby is a cat napper so how do you tackle this and will it work?
Babies learn the skill of cat napping as it is a normal developmental occurrence between the ages of 8 weeks 6 months. Our program will help you connect their cycles through various techniques and recommendations.
How quickly do I hear back from someone?
We are pretty good with replying as soon as possible but we always say within 24 hours. Best to email us directly as we get 100’s of DM’s via Instagram if you feel your matter is urgent. Best email ishello@themidwifemumma.com.au.
Cancellation Policy
There is no refunds on guides as it is an instant download and we would really appreciate no sharing of content with other’s who have not paid for the program. So much love has gone into each product so every sale is important for further growth of the brand.
Consult FAQs
Who is my consult with?
Either Amelia or one of our amazing team members who are the best!! Trust me when I say the best!!
How quickly will I hear from someone?
Normally same day as purchase.
What is the cancellation policy?
Full refund with more than 24 hours notice. We will refund half if less then 24 hours and nothing if a few hours before. We can always change the time if something happens last minute so just reach out.
Product FAQs
Who do you ship with?
Australia Post.
Shipping timeline?
We are based in Melbourne so standard post is around 3-5 days and express is 1-3 days depending on your postcode around Australia. International orders are based on what Country you are ordering from.
Is there a warranty on the products?
Strictly under 6 months as long as the product hasn’t been dropped or damaged.
Help with my product?
No worries at all please feel free to email us athello@themidwifemumma.com.auor watch our highlighted stories on instagram for more information.
Troubleshoot my product with me?
Make sure you read instructions included in the box with your product as most of the time instructions have not been followed through.
What do I do with my faulty product and what is the process to get help?
Please email our team at hello@themidwifemumma.com.aualongside images or videos of what the issue is. Most of the time it is a user issue that can be resolved from a few tweaks. Any faulty items within 6 months will be replaced by our team.
Lactation FAQs
Why use a Lactation Consultant?
Lactation consultants can help with painful nipples, milk supply, breastfeeding positions and other common nursing problems. Lactation consultants are usually needed during the first few weeks of your baby's life when they're still learning how to feed from the breast. So for success you may just need the help of a professional to get you back on track.
What do I get from getting help?
Feeding and nipple issues can be super stressful so having help with bubs latch is a game changer.These areas also include help with:* Low milk production* Assessment for tongue/lip tie and management plan* Re-lactation* Inducing lactation* Bottle feeding support* Low weight gain* Reflux/unsettled babies/colic* Feeding with nipple shields* Sore/damaged nipples* Mastitis management* Correcting positioning and attachment
Why Melbourne only?
Unfortunately we are only based in Melbourne at the moment so anyone outside of Melbourne please consider assistance via our zoom option.
What is the cancellation policy?
Full refund with more than 24-hour notice. We will refund half if less then 24 hours.